Buyers may be liable for loss in value of the item if it's returned in a different condition from which it was received, or if the item is not packaged securely to prevent damage in shipment. […] If they’ve changed their mind, your options depend on your return policy. Do you have spares around? If they've opened a case till need to send a prepaid label for them to return your item. level 2. Good points. Fully refund and they get to keep the item. Try to work things out with the seller If the buyer met his or her end of the deal, you must do your best to fix the problem. Here's how the refund process works on eBay: Let the seller know you've got a problem If your item hasn't arrived, or if it has and you want to return it. If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to send the item back. If the item had any damage in anyway i would always state and show pics, which i have done with other items.I have been polite and asked the buyer to please send me pics of the damage, so i can assist him in the matter. Share best practices, tips, and insights. It protects sellers. Perfect, I knew coming to the boards, I would get valuable information. Re: Item arrived damaged, buyer wants a refund. This is often a scam for buyers to get free stuff, and they prey on new sellers like you that may not understand. I’ve never had a problem like this before. If you've changed your mind and want to return it, you can ask the seller if they'll accept a return. If you've changed your mind and want to send it back, you can ask the seller if they'll accept a return. Agree to the return and you will have to pay the return postage costs. Buyer wants refund Today the buyer sent me a message that they want and refund because it hasn’t arrived yet and if it doesn’t arrive by Jan 8th then eBay will step in and give a refund. He sent me a message that it arrived damaged and he wants a refund. Meet other eBay community members who share your passions. Buyer wants a refund for an item that reached them later than usual ... to advantage. I sold a lens over eBay and the buyer received the lens damaged. Vous pouvez modifier vos choix à tout moment dans vos paramètres de vie privée. I will be on the ocean so no access to internet. Buyer wants a refund for an item that reached them later than usual ... to advantage. 224 Views Message 10 of 12 0 Helpful Reply. If he had asked for a partial refund, then I could work with that. He sent pictures. Registered: ‎02-03-2011. Re: Item arrived damaged, buyer wants a refund. Weeks later they stated items damaged and opened a case. Re: Buyer wants a refund for an item that reached them later than usual Options. 2,916 posts. Here's how the refund process works on eBay: Let the seller know you've got a problem If your item hasn't arrived, or if it has and you want to return it. “Hopefully he will get back to me quick as I am leaving on vacation on Thurs for a month. If the item is damaged, faulty, or doesn't match the listing description, they're covered by the eBay Money Back Guarantee, and you'll have to refund them or replace the item even if … This is where eBay is right, you're responsible for getting the item to the buyer. Negotiate a partial refund with your buyer and they keep the item. Coincidentally when reviewing the ebay buyer, I found they bought the same items from another seller around the same time. You’re on the ocean for a month? It was purchase at A&B Sound from Vancouver so I know it was the one I sent him. Report Inappropriate Content. To help you find the information you need, we've pulled together all of our useful articles about refunds on eBay. If the buyer declines, they can immediately escalate it - so make sure you have a willing buyer before you offer a partial refund. Return an item for a refund. No Returns means nothing when it's broken. But DO ask for it back, and don't refund until you do. I read somewhere stated seller will have to partial refund even the return item is damaged by the user. Here's how the seller may respond: Accept your return request and offer a full refund – You'll return the item in the same condition in which it was received, and the seller issues you a full refund, including the original shipping cost. However another of the pictures showed the CD still in wrapping sent to him crushed at the top. I'm pathologically honest. Going on a cruise from Ft Lauderdale to Vancouver. Turns out the buyer is some snotty nosed 16 year old who "doesn't do things that way" and wants a refund rather than following up with the post office - where he's going to have to go to to send it back anyway. :). not paying for a $1 item. EBay should be BANNING these people, as well as bad sellers! If the item is damaged, faulty, or doesn’t match the listing description, they’re covered by the eBay Money Back Guarantee, and you’ll have to refund them or replace the item, even if you don’t offer returns. Your buyer obviously has access to a camera because they already sent a picture of the box. He sent pictures. Like INR cases or whatever. The batteries were also missing. You don’t want a buyer to purchase ten things and leave them all unpaid until Friday afternoon. 110 months. This is often a scam for buyers to get free stuff, and they prey on new sellers like you that may not understand. If you've changed your mind and want to send it back, you can ask the seller if they'll accept a return. Read our full policy. Help with guest purchases. Please help thanks. Type R Tom. Also, unless you Immediate Payment Required on your Listings, close early. Faulty/Damaged Item. - Buyer messaged me and stated item was damaged in transit by USPS and sent me items of the damaged package. So the lesson here is folks, if you buy something and you don't feel like paying for it, say the item is 'not as described', harass the seller into submission, if that doesn't work, eBay will either force the seller to refund it or Ebay will give you your money back! Do I just refund the whole amount including the shipping? Ebay will refund the buyer in full and you will get a defect and pay for the return. EBay isn't the place to sell items that are devalued of they're open boxed. So the buyer gets £6.50 from eBay. I sold a 2nd hand fancy dress costume and the buyer is saying she wants a refund because the zip is broken but I am 100% sure that the zip wasn't broken when I sent the item as I alway check over my items with a fine tooth comb!!! Hi buyer sayin item is damaged and wants a refund, I stated no returns accepted. Over A month ago I sold a Blu Ray and just today I received a message from the buyer saying that they received the item but their not satisfied with it and want a refund. "What else could I do? Would it be possible for you to send them a replacement digipak liner? I believe they just have regret about the duplicate items or cash flow issues and want to get out of … Pointing to your product pictures that shows no damage won’t be enough as they can simply claim it happened during postage. Delivered today, but damaged in transit. The seller will also pay for return shipping.. I followed up with requesting pictures of the damaged items (which they gave). 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