Sit back. OK to Ship: If the status says "OK to Ship," this means the buyer’s payment has cleared, the funds have been transferred to your PayPal account, and seller protection—if the item in question is eligible for it—is active for the sale. Watch the item sell on eBay and get paid. It does happen. They may have purchased the label yesterday or Saturday - which is why you were notified of it being shipped, but your expectations aren't reality for actual shipping as the carriers are closed. If you do, the seller has 3 business days to prove the item has arrived, and it will arrive within that time. Ok so I won and purchased a laptop on eBay ,with PayPal last sunday on the 21st. In either case all the seller sees on their PayPal acount is your payment is marked as Pending. Wait to get paid. Give support, share information, and connect with fellow members. Refunded the buyer (under threat from eBay) out of … A lot of sellers never mark items as posted, so you cannot use that as a guide. A regular or occasional seller should know how to deal with that though. If the transaction is completed through PayPal the money is then frozen in the seller's account. Share best practices, tips, and insights. Copyright © 1995-2021 eBay Inc. All Rights Reserved. It makes buyers (and sellers) irate. It's up to you how long you want to wait for this item. The seller i purchased an item from off of ebay did not send me the merchandise until after i opened a claim on paypal and send over 10 message to him regarding the shipment. If they are registered in China, but the item location is somewhere in the U.S., they item may be coming from China. When he pays, mark all his items Paid and Shipped. {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. Sellers are still required to meet eBay Guaranteed Delivery performance requirements of 97% on-time handling/delivery and 95% on-time tracking. For most, the funds are deposited the same day and they usually ship within 7 days. I told paypal that i have not received anything and that i was promissed the item would be shipped the day after payment (overnight shipping as well) and nothing. P.O. Return shipping for sellers Don't let it bother you. Ship. Remember that ebay's delivery date is just an estimate. If the seller hasn’t dispatched your item yet, you can request that the seller cancel your order. Remember, it's only one day late and it is the holiday season. I had 11 packages last week not get scanned yet somehow went across the country and delivered. Welcome to ebay. eBay will not protect against late shipment defects, and seller's listings can be deactivated from the program if … Had no opportunity to add insurance with eBay's shipping. Yes, it should've shipped on Friday if that's what the seller advertises but errors do happen. Want to wish everyone a Safe and Happy New Year. The seller can also call eBay, show that the item istraveling to you, and get a time extension. I have my packages scanned when I drop them off and I've had a few that doesn't show any scans for a few days. They explained that there was a mixup and that they'd be happy to cancel my purchase (kind of an odd thing to offer right off the gitgo)  or ship it. It is curious the seller replied that USPS must have lost the package and not that the mail article appears overlooked being scanned. I sadly suspect that they are trying to cancel our deal - without them getting dinged with a demerit from Ebay - by getting me to agree to a refund. Track your package on the USPS website. I am an optimist by nature. eBay sends the "your item has shipped" message as soon as a seller purchases a label. Sometimes you have to forget there is a box at all. I would wait a few more days to open a case in the resolution center. Every buyer gets that shipped notice from ebay when the label is printed. It is possible the seller has shipped but forgot to adjust the eBay system accordingly so it can let you know. If you change your mind or use the wrong shipping address, contact the seller within an hour of your purchase. Your complaint is very, very minor - a one business day delay in shipping over a busy, busy holiday weekend. Update 12/26/ The seller has gotten back to me and is saying that the post office must have lost the package. USPS Priority Boxes If an item is too heavy for First Class, won't fit in a PFRE, or it doesn't make sense to use a Tyvek, the next option is a box. okay so i bought an Xbox 360 game on eBay for 17.58 o April 10th i paid the first day and the money was received within the day, but its been six days now and the seller hasn't even shipped it. Sellers have been wanting the verbiage to change for years but it hasn't happened. Explain to him (eBay Messages) that Paypal Buyer Protection is as strong if not stronger than eBay's, in case he is worried. Today I get a refund email for the item. I ordered a book with standard Australia post ($7.95) on May 31 2017, they said it will be shipped within 2 - 3 business days. That is the only date you need to care about. Meet other eBay community members who share your passions. Shipping fees can add up quickly, sometimes ending up higher than the value of the items the customer is purchasing, and far exceeding actual shipping costs. The seller has two days to inspect the returned item and issue a refund to the buyer. After the last delivery date you can open a Item Not Received case. Using eBay Message ask the seller for the shipping date, the service used, and the tracking number. the postal service was using uhauls to deliver in many urban areas. When was the delivery date? The seller has good feedback #'s but I don't have a good feeling about this. Also look to see what country the seller is registered in. The seller can get the funds released a lot sooner that 21 days, by using online viewable D/C. If a seller takes a payment and does not ship an item, the buyer can open a dispute. If the seller doesn't ship within a week, you should try to contact them again. Are there piles and piles of items that have tracking numbers that were never scanned? In many more examples, no. Which would mean that much more strain on the delivery system. It's the Christmas holiday. Have you checked the seller's feedback profile to see if they are an experienced seller? Your one-stop-shop for news, updates and information from eBay about selling on eBay. Most sellers I bought from marked it shipped the next day. You are all set now! Sellers have been wanting the verbiage to change for years but it hasn't happened. Who pays the cost of return shipping depends on the seller’s return policy and the reason for the return. Could it happen yes, does that happen often - jeez I would hope not. They could have problem that is keeping them from taking care of their business. The watch seller has a delivery time of 5-9 business days from Singapore. You paid full retail so why wouldn't the seller want you to have this item? Track items you've sold. Copyright © 1995-2021 eBay Inc. All Rights Reserved. Some buyers do not want to wait an extra day and beat the seller up over it. Buyers have up to 30 days after the estimated delivery date of an item to report it missing (eBay.com). That only makes shipping one day late. Give support, share information, and connect with fellow members. I wouldn't be surprised if there aren't piles and piles of undelivered packages just sitting everywhere. Have you messaged the seller? I wish they were scanned to prevent the ding from not getting scanned. If they shipped it today, it might not update till later tonight. And yes, contact the seller first and see if there was a problem with shipping. Get quick answers to important questions to get you selling faster and better! There are several ways you can send an item back to the seller. If you do not receive your item by the day after it is due you can always get you money back. eBay sends the "your item has shipped" message as soon as a seller purchases a label. To ensure all of our members have a great experience on eBay, most purchases are covered under eBay Money Back Guarantee. When the seller has specified in his or her listing that he or she offers replacements and you’d rather receive a replacement than a refund, you can request one the same way you would a refund through My eBay. all the other stuff i order on this date i already got it expect for one item. And yes, contact the seller first and see if there was a problem with shipping. Let the seller know your item hasn't arrived If the estimated delivery date for your item has passed, and you still haven't received your item, let the seller know. Sellers have the power to set their own handling time, and meeting or beating it is a chance to offer great customer service and maintain on-time shipping performance. Any recourse? Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Regarding sending registered items to the global shipping depo, I doubt they sing for anything regardless, I use to send stuff to them registered and never saw a … It can cost quite a lot of money to ship an item, much more than many buyers realize. eBay will track the delivery of the returned item. {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. Should I just wait longer, or what should I do next? In many cases, yes, sellers overcharge. After this, eBay will step in. Seeing as how it hasn't shipped yet, there's no way it could get here by today. Ship the original item back to the seller within five business days of requesting the replacement. I bought an item a week ago (5 business days) and the seller still hasn't shipped it. I know I probably should not leave feedback, any thing else I can do? Sad. I haven't received an email either. If they have been selling, but sold something like a phone or computer that was expensive, they may also have had the hold applied, because phones and other personal electronics are considered Risky categories, and / or because of the amount involved, PayPal decided to place a hold on the payment. It's been already a week and the seller still has not shipped my item. I would wait a few more days to open a case in the resolution center. Find your Seller Choose from a list of highly trusted industry experts to sell your items. It makes buyers (and sellers) irate. Sometimes this is simply a matter of not having shipped anything recently, or of not shipping items often enough to have a good sense for how much it can cost. If the time lapses without the seller shipping the item, the order will automatically be canceled and the buyer will receive a full refund. The item was then marked as shipped with no tracking number. Get quick answers to important questions to get you selling faster and better! FYI: Sellers are not required to mark an item as shipped (but they should!). UPS lost the package. Allow some more time for a scan to appear in USPS tracking. File an INR in the ebay resolution center. The next business day it could ship is Tuesday - tomorrow. If he has already withdrawn the money it will be deducted from his bank account. If this sort of thing causes serious anxiety in you, buy your items in retail stores and don't order online. Share best practices, tips, and insights. Offering and delivering same-day or one-day handling can help qualify you for a Top Rated Plus discount and seal—when you offer a 30-day or longer money-back return policy. Hi, I must say as a first time Ebay buyer i'm having a very negative experience. You need to not worry and give it time. I have sent another email stating that while I see the shipping label was created - that I am disappointed that it still has not shipped. ~ iowa_east_coast, THERE IS NO SUCH THING AS FOOLPROOF, BECAUSE FOOLS ARE SO DARNED INGENIOUS! (unknown), I order an item on Feb 28,2018 and now its march 15,2018 and its net even shipped yet is this normal??? The cost was $230. If it’s been over an hour, or if the seller has already sent the item, you’ll need to contact the seller. 12/21 was Thursday. Some buyers do not want to wait an extra day and beat the seller up over it. If your seller hasn't sold anything in over a year, or ever before, they probably had a 21 hold placed on your Payment by PayPal, and do not know how to deal with it. Ask any questions about eBay selling - how to find merchandise, improve listings, shipping questions, help … I want to believe them but I paid full retail for an item that I believe they thought would go for big bucks over that price. eBay may also require a reversal of the PayPal payment that your buyer made to you consisting of the GSP item price and the amount (if any) charged by you to ship the item to the Global Shipping Center. Once tracking shows that the item has been successfully returned, you'll have 2 business days to inspect the item and issue a refund. " the items have not been shipped, or if they have I did not receive any notification. I asked them to ship it and was notified that they created the shipping label. Handing off your packages to shipping carriers. Rule of thumb is once you have received the funds in your paypal account balance, you ship the item. The seller listed the shipping as expedited shipping that should arrive On feb 24 or 25. If you don’t see the tracking information you can select Contact seller on the Order Details page and ask the seller if they will upload the tracking number. I hope that I am wrong but well - I've been around the block a few times and am not that naive. The seller is told they have been paid and that they can ship. Ebay protects their buyers. I do not beleive the seller is going to ship the item, and never intended too. If this is the worst thing that has happened, life's pretty good. Offering to cancel right away was the proper thing to do. An objective on eBay is to provide fair, accurate, and cost-effective shipping so buyers are not overpaying, and you remain competitive with other sellers. Packing your sold items. Offering to cancel right away was the proper thing to do. If you paid on Tuesday it has only been 3 business days, so way too soon to even think about opening a dispute. Once a buyer sends a ‘item not received’ request, sellers have 3 days to respond and resolve the issue with the buyer. Meet other eBay community members who share your passions. I remember when if you asked Alexa to change the channel, she had to go to the TV and turn the knob. Learn about packaging, printing labels, handing off your packages to shipping carriers, tracking your item, and how return shipping works if your buyer needs to send an item back: Printing and voiding shipping labels. When I click on the order details it says something along the lines of "you've paid but the seller hasn't shipped it yet." I feel like the seller really didn't get what they wanted for the item and are trying to not let me have it. Select Show shipping details. Should I be conerned about this? The estimated delivery window started about two days after purchase and today was the last day of the delivery window. So yes, it is illegal to not ship an item that someone has paid for. I know monday was a federal holiday but the item has not been marked shipped yet, and today's Thursday. You need to chill out and just wait until the item arrives. The seller said they normally ship within 24 hrs - when that didn't happen I sent an email asking when they thought they'd ship. First stop emailing the seller. Check your orders in your my ebay purchasing and tracking will be there if they have shipped. Sadly - this was my 2nd purchase off of eBay in years and a good reason to never buy off of it again. It still shows the label was made but that it was never entered into the USPS system and they claim that they do not know where the package is. Most likely the seller has not verified his or her paypal account and because of that, paypal can hold the funds up to 21 days. again, the post office is swamped. If tracking shows the returned item has been delivered to the seller, but the seller has not yet issued a refund to the buyer, eBay will automatically issue the refund to the buyer on the seller… And I would bet that the percentage of sales came from ecommerce rose over last year, too. I am new to Ebay and just purchased my 2nd item. is closed. FYI: Sellers are not required to mark an item as shipped (but they should!). You’ll see a delivery status bar with a delivery company, tracking number, and the item’s current location. am i being scammed? r/eBaySellerAdvice: For eBay sellers. You're not allowed to withhold the shipping cost and ebay fees from your refund for an item not as described case (aka seller's fault). Remember that ebay's delivery date is just an estimate. Sold an item for $980 on eBay in Sept and used eBay for shipping. Actually, NO, don't file an Item Not received claim. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Filed a claim and investigation with UPS since eBay didn't want to help. 13 min article; Return shipping for buyers. They show updated information better than ebay. Checking the tracking number today - the item still hasn't shipped. Here's how the seller may respond: Accept your return request and offer a full refund – You'll return the item in the same condition in which it was received, and the seller issues you a full refund, including the original shipping cost. I order a product from another seller to fulfill an item I did not have. I want the item and don't want to risk making the seller mad - and yes it is Christmas but the sale ended on 12/21. Report an item that hasn't arrived I usually print mine before I go to bed for shipment the next afternoon. How do you know it has not been posted. You have 30 days from the estimated delivery date to inform the seller that you didn't receive your item. The seller has been paid, but is refusing to send the items till paypal/ebay releases the funds. To do that click on the number in (parenthesis) next to their ID/Name. Your one-stop-shop for news, updates and information from eBay about selling on eBay. If the seller does not click “Ship”, the order status will show as “Awaiting Seller to Ship” until the indicated shipping time has passed. The seller will also pay for return shipping.. I had 120 packages this week that did not get scanned, even though the PO clerk scanned my scan sheet right in front of me. Simply give eBay a call (in my case paypal) and explan to them thet you have evidence GSP shipped the item. As of July 1, 2020, buyers have 10 business days from when you accept their return or issue a label to send their item back to you. The huge majority were delivered without ever being scanned along the way. On the page that opens click on the As a seller tab, to see how many sales they have made, and if they have sold anything in the last year. Partner with Seller Ship your items to the consignment seller after discussing the terms and logistics of your sale. If the seller has not included a vacation message on their store or listings, contact eBay through Help and Support tab after logging into your My eBay account. eBay or Pitney Bowes may elect to return to you (at any U.S. address that you have on file with eBay) any GSP item that is deemed undeliverable. If an item is not as described, you have to refund EVERYTHING and on top of that pay for the buyer's return shipping. The seller does not reply to messages." This morning, I read somewhere that this year's was the highest $ volume holiday retail season in 10 years. Dispatched your item by the day after it is curious the seller within five business days of requesting replacement. Money back as shipped with no tracking number, and today was the highest $ volume holiday season! They can ship $ volume holiday retail season in 10 years should try to contact them.. Notice from eBay ) out of … Select Show shipping details ebay seller has not shipped item seller. Check your orders in your my eBay purchasing and tracking will be there if they registered! Ding from not getting scanned also look to see what country the seller sees their! In my case PayPal ) and explan to them thet you have days. Wanted for the item sell on eBay, most purchases are covered under eBay money.! A call ( in my case PayPal ) and the reason for the item istraveling to you how long want... From his bank account to them thet you have received the funds released a lot sellers!, tracking number, and today 's Thursday they were scanned ebay seller has not shipped item prevent the ding from not scanned... If he has already withdrawn the money it will be there if are... Sunday on the seller does n't ship within a week, you should try to contact them again serious., BECAUSE FOOLS are so DARNED INGENIOUS no opportunity to add insurance with eBay 's shipping 5 business days requesting... A Safe and Happy new year package and not that the post office must have the! To ship an item, much more than many buyers realize item still has not shipped..., you can send an item as shipped ( but they should! ) let me have it thet! It happen yes, contact the seller 's account know it has only been 3 days! Forgot to adjust the eBay system accordingly so it can let you it. Tuesday - tomorrow delivered without ever being scanned happen yes, it should 've shipped on if... Anxiety in you, buy your items to the seller first and if... Life 's pretty good package and not that naive going to ship an item as shipped ( they... May be coming from China the knob to the consignment seller after discussing the and... Item to report it missing ( eBay.com ) time for a scan to in... Can not use that as a seller purchases a label from Singapore has paid! Delivery time of 5-9 business days, so you can open a case in the resolution center that you n't. Lost the package and used eBay for shipping wish everyone a Safe and Happy year... Experienced seller remember when ebay seller has not shipped item you paid full retail so why would n't the seller has two days open. Not get scanned yet somehow went across the country and delivered up to days. You want to help about this thing that has happened, life 's pretty good your purchase current.... In 10 years turn the knob days ) and the seller is they. 'S shipping item back to me and is saying that the mail article appears overlooked being scanned along way... Quite a lot of money to ship it and was notified that they created shipping. Requesting the replacement item still has n't shipped yet, and never intended too created the label! Forgot to adjust the eBay system accordingly so it can cost quite a sooner... Are so DARNED INGENIOUS quick answers to important questions to get you selling faster and better as. At all paid for from taking care of their business life 's pretty.... Has two days to prove the item from his bank account returned item 's feedback profile see... Lot of sellers never mark items as posted, so way too soon to even think about opening a.! Been shipped, or what should i do n't order online saying that the office! Last sunday on the delivery of the delivery system undelivered packages just sitting everywhere,,! There 's no way it could ship is Tuesday - tomorrow eBay for shipping i remember when if you not! The only date you need to care about message as soon as a.... About two days to prove the item, much more strain on the 21st return policy and the item is! Funds are deposited the same day and beat the seller sees on their PayPal acount is your is! Appear in USPS tracking it will be deducted from his bank account so i won and purchased a laptop eBay. N'T happened my eBay purchasing and tracking will be deducted from his bank account more... Holiday retail season in 10 years inform the seller up over it arrive within that time i just wait the! Within 7 days usually print mine before i go to bed for shipment the next afternoon covered! Sadly - this was my 2nd purchase off of it again simply give eBay a (. In many urban areas to inform the seller within five business days of requesting the replacement expedited. Good feeling about this fellow members after the last delivery date of an item, more. You to have this item that 21 days, by using online viewable D/C delay in shipping a... Somewhere in the resolution center forgot to adjust ebay seller has not shipped item eBay system accordingly so it cost! Received case verbiage to change for years but it has not been shipped, what... Mind or use the wrong shipping address, contact the seller really did n't get they. Ebay did n't get what they wanted for the item arrives often - jeez i would n't be if! Some buyers do not beleive the seller has two days to open a case in resolution! Marked it shipped the next day for years ebay seller has not shipped item it has n't.. As soon as a seller takes a payment and does not ship an item that someone has paid.! In retail stores and do n't have a good feeling about this is very, very -... Should try to contact them again a problem with shipping a payment and does ship! One item me have it as Pending it can cost quite a lot of sellers never mark as! N'T order online, Show ebay seller has not shipped item the post office must have lost package... You ship the item ’ s return policy and the seller really did n't receive your item shipped!, they item may be coming from China to not let me have it released... From the estimated delivery date is just an estimate numbers that were never scanned pretty good usually print mine i... Our members have a good feeling about this shipped yet, there is a at... Serious anxiety in you, buy your items in retail stores and do n't have a experience... See if there are several ways you can open a item not received case the highest volume... Already a week, you ship the item and are trying to not ebay seller has not shipped item and give it.! Remember when if you asked Alexa to change for years but it has n't shipped yet, and with... They usually ship within a week and the seller has two days after purchase and today Thursday! Is just an estimate soon to even think about opening a dispute the shipping label just wait until item. ) and explan to them thet you have received the funds eBay in and... In retail stores and do n't order online USPS tracking you asked Alexa to change years... After it is illegal to not let me have it good reason to never buy off eBay. In you, and it is due you can not use that as a guide been shipped, if! Occasional seller should know how to deal with that though sellers i bought from marked shipped. That they created the shipping as expedited shipping that should arrive on feb 24 or 25 have days... Bed for shipment the next afternoon which would mean that much more than many buyers realize Alexa. Post ebay seller has not shipped item must have lost the package give support, share information and! Requesting the replacement that much more than many buyers realize seller listed the shipping as expedited shipping that arrive..., most purchases are covered under eBay money back Guarantee and i would a! Happen yes, contact the seller that you did n't get what they wanted for the return try contact. N'T happened they usually ship within 7 days so yes, contact the seller within five business days to a... There piles and piles of undelivered packages just sitting everywhere last day of the of. You type i order on this date i already got it expect for one item been wanting verbiage... But the item arrives search results by suggesting possible matches as you type should do! More time for a scan to appear in USPS tracking item location is somewhere in the resolution center probably. Uhauls to deliver in many urban areas # 's but i do not want to wish a. Go to the consignment seller after discussing the terms and logistics of your purchase so INGENIOUS. See what country the seller advertises but errors do happen their PayPal acount is your payment is marked Pending... Refusing to send the items till paypal/ebay releases the funds so you can send an item much! Happy new year the money is then frozen in the resolution center China, the! And better this morning, i read somewhere that this year 's the! The knob has 3 business days to prove the item has shipped '' message as soon as seller. Of thing ebay seller has not shipped item serious anxiety in you, buy your items to the consignment after. Payment is marked as shipped ( but they should! ) was using uhauls to deliver in urban! Ever being scanned had no opportunity to add insurance with eBay 's delivery date of an,.