@Philips @Sandra2016K @tweethue Bluetooth—and yes. Is there anything else that I can try on my end? @KennethMurphy2 But they will also go back to their original color and brightness after you lose power. No VPN in use, @Mooncake0585 Control Philips Hue lighting scenes. What to do? Thoughts? I’ve “cleaned” my hub, but still the same. I can't connect to it on the app and turning off the circuit to reset it doesn't work either! @tweethue is there a problem with out of home control right now? @tweethue Hue sync app can't connect to my bridge even though I can find it no problem on my Hue app and everything works fine. @tweethue Do your research, people are experiencing issues with your software. To resolve smart lights problem, read following, Compatibility of smart light with Alexa product, Check, if your phone, Alexa app, and the echo device are all connected to the same Wi-Fi network. @tweethue Hi Phillips, I just received the 5m outdoor strip from Amazon and the last 6 or so inches don't light up, looks like a common problem browsing the web. @tweethue could use some help. I’ll try both of these and hopefully they remedy the issues. I deleted the bulb from my light setup and it keeps blinking. What's going on? I see that customers has the same problems for a long time.i have a bad customer experience. Video fine. @tweethue Hey there, your API seems to be down...I can't connect my Google Home.... @tweethue Why are all my bulbs “unreachable” in the app. I just had a Philips Hue bulb I bought 2 years ago stop working. Apparently I’m not the only one with issues. @stuart_foy @tweethue @LIFX All Hue bulbs support dimming. Normally, Philips Hue light bulbs connect to a base station, the Philips Hue Bridge. Is there anything else that I can try on my end? I had to unlink and re-link my hue account from my echo three times before it started working again. It now requires I have a Hub to re-enable to skill. @tim789789 We recommend contacting our colleagues @Tweethue. I will just use the hue app for the lights because I’m tired of trying to fix this. Issue #5 – Amazon Alexa and Philips Hue Connection Problems. @gtbevvhl My Hue lights stopped working today as well. Ideas to fix? Tried all of the tips to try online but no luck, @tweethue Hue sync app can't connect to my bridge even though I can find it no problem on my Hue app and everything works fine. ?♂️, @JustAGamerGeek @tweethue It will connect for about 30 seconds before loosing connection and then not being able to connect to the bridge again. Great customer service experience even if you don't have the custom extension solutions currently. @tweethue Hello! Great customer service experience even if you don't have the custom extension solutions currently. Are you aware of this and working on a fix ? @tweethue Hi there! ????? Seems everyone is having problems with the Alexa skill? What to do? When I go into the sync app and try to use it, I get a message saying that "Another app is already syncing your lights" - but that is not the case. Neighbours aren't happy! She's also an expertly-tuned speaker that can fill any room with immersive sound. Removed all devices, tried discovery four times, and it couldn't find anything. Please help. This morning it was disconnected. Is there anything else I can do? @tweethue my Philips hue bulb has stopped working and can not find it to add to bridge. Don’t bother with @tweethue customer service. @tweethue That doesn’t work on iPhone. Tap Zigbee channel change. @tweethue But the Xbox outputs a picture at 1080p which works so I don't think that's the issue. If you’re experiencing such issues, then […] “Alexa, brighten {room} to 60 percent”, or “Alexa, dim the {room} lights”. @tweethue Yes it works even when I connect to the mesh. Reset hub and started from scratch, now app able to connect but does not sync, able to control lights from phone but not pc app... any suggestions to fix welcome. Restart both the Philips Hue bridge and the Echo. Every time they ask Alexa to turn my light on or off she responds with "light is not responding ". @ArtemR Is it a faulty bridge? Can you help me out please? When I use the Xbox, it’s fine. Going in and out every second. @tweethue Hi, I have a problem with my brand new hue play bar lamp. I’ve “cleaned” my hub, but still the same. Thanks for your message. Is there an outage on your end? @warmlander Any support option left? The problem is it seems to reset itself every 5 minutes or so, all the lights turn off and then on again. @tweethue having problems with the sync box syncing with my fire cube ( it won’t) but syncs fine with the nvidia shield and switch. I tried the bulb in 3 different fixtures that i currently have Hue Bulbs already in use. @thomas_santana7 @googlenest @tweethue Maybe an issue for a lot of us customers? @tweethue Can't connect hdmi sync box on either android or ios. I’ve configured the mesh to be the router. I saw a post about wink not responding and I'm having that issue too but my hue lights are also not responding either. It’s working thru the hue app. @tweethue Mainly 1 or 2 drywalls at maximum. @tweethue hi, I’m having problems with my Hue Bridge. Latency/lag on response of lights etc is unusable. @tweethue I have a starter kit, when connecting the bridge to router the lights do not come up. I swapped the plug over with one from another lightstrip and they worked fine, so it looks like the plug has broken. @tweethue hi there, after upgrading to bridge v2 i cannot connect my account to the bridge for remote control or alexa support. The lights were working this afternoon when I connected them and now do not with the same statement "another app is already syncing your lights. $245. Help! @tweethue is there a problem with out of home control right now? Given that I want to integrate it in my existing HUE System and use a a sensor to activate the light, I need to disconnect the Light from the Dimmer. Red circled exclamation mark in the Hue app. 2. ", when I press "Search" it won't discover it even if all blue lights on, @ackrin Philips Hue is the biggest name in smart lighting, and by most measures, Alexa is still the best smart assistant, so it figures that the two have come together in smart home harmony. Bought a lot of money for hue lights and not connecting to Google Home, @Ashlp666 Twitter It seems to intermittently be bringing down my @Ubiquiti AmpliFi mesh network. Volume commands from the Xbox via CEC are not working though. @na1234talia I’ve tried changing the Hue ZigBee channel, I’ve rebooted the hub multiple times. Before that, same location for the Bridge, same lights, all fine. @tweethue It's working now. @tweethue BTW, these issues started to appear since we activated the Vimar/Hue integration. And in Alexa App they are “unresponsive”. @tweethue my Philips hue bulb has stopped working and can not find it to add to bridge. It almost seems like a radio issue on the hub as the hub isn't disconnecting. @DasBoooooot Thanks. To fix smart light not responding issue, take help from the setup smart lights for echo troubleshooting guide. Reopen the Alexa app, go back to skills, bring up the Hue Skill, and tap on "Enable Skill." Lightify lamps and strips are spread around the first floor and basement, Philips Hue is on the second floor (I got a really good deal on a lot of Hue products when Bed Bath & Beyond decided to clear out their inventory, otherwise I would be using the Lightify product in the upstairs as well). The lights just don’t sync. @tweethue Thank you!! ? After 2 months of working great my sync sync box has not been functioning. I’m wondering why. “Alexa, set the {room} light to orange,” or “Alexa, make the {room} warmer,”. Well, it is until you find out that Alexa won’t play ball and the control has stopped working. Google Support said that it could be Philips Hue website is down? After unplugging and replugging the hue base a couple of times, they all became unreachable. Hdmi for fire cube is in hdmi 2. @stuart_foy @tweethue @LIFX All Hue bulbs support dimming. @tweethue hello! If you’re trying to add lights to your Hue Bridge, but it’s not finding … @tweethue hello! @tweethue I have 3 of 4 outdoor lights Unreachable,I have switched the power on/off as suggested, anything else you can do to help? Was working yesterday but not today. Hdmi for fire cube is in hdmi 2. @tweethue My Hue Bridge 2.0 internet light is off. I don’t have a Bridge (not sure what that is) and bought them because they work without anything extra! Cheers. When the described issue happens, all lights are affected in the same way, not only the farther ones. If you're troubleshooting your smart lighting setup, a manual reset of each bulb might be in order -- and all it takes is a few flicks of the switch. Lights are not far from each other and not very far from the Bridge, maximum 4 mt. Bought a Bathroom Hue Adore light which come already connected to a dimmer. Philips Hue offers a wide range of smart light bulbs, lamps, fixtures and accessories. Then, back working. Switches: Several Wemo Switches controlling entire rooms down to just single plugs. @scottishgirl3 @tweethue I have a 2 meter led strip of which a couple of leds stopped working after a week. Seems this is a common problem wish I read all the bad reviews of this device first. Been happening since more than a month or so. Facebook. @tweethue no worries, understand that for sure. Please advise me on how to fix this issue. The latter is especially useful for things like Philips Hue, where not only individual smart bulbs are imported when you link your account through the Hue skill, but room settings as well. My fiancée has been trying to get help on a few products we just bought that are not working right for the past day and a half without any real responses. Close the app. You got any more stuff that may cause the issue? Philips hue should have notified that the website was down. @tweethue @rjsnepvangers Here the same. Tried all of the tips to try online but no luck, @ConkerLarry @tweethue hi, pc lights stopped working with sync app. But can Philips Hue light bulbs also be controlled without bridge with Alexa? @poisoned91 @the_tycoz @tweethue Yup, it worked the following day. Thank you. @tweethue Yes, enabled. The network switch should provide the same functionality as direct router connection with regard to internal network capabilities, no? This would not let devices communicate with eachother. Have you heard of similar issues with the new Xbox/SyncBox? It adds it just fine but then says device unresponsive. The website which it sends us to isnt working. Thanks, Page last updated by I tried resetting the bridge and deleting the bulb to reinstall it to no success. Google keeps telling me I need to " unlink my bridge and clean the bridge but I don't think this will solve the issue (happens before login). Philips Hue smart bulbs allow for a customized and voice-activated smart home setup. @tweethue hi, pc lights stopped working with sync app. ? @terry_levine @tweethue Yes. Have you heard of similar issues with the new Xbox/SyncBox? Make sure the Hue Bridge is connected to the internet. I'm having issues and only getting 'No Signal Detected' in the app. I have it passed through a sound bar. VERY frustrating. Before that, same location for the Bridge, same lights, all fine. @MattCPFC #badcustomerservice #ripoff. @McShakespeare16 No changes or additions for months. I think it’s the Hue Bridge as when I do a reboot of my router with the Bridge disconnected, everything is fine until I reconnect. Bridge Too Far Away From bulbs ... all the information associated in there will clear up many issues including the unreachable issue & issues with Alexa as well. Hub wouldn't connect to pc app. @tweethue But the Xbox outputs a picture at 1080p which works so I don't think that's the issue. @tweethue Seriously. It ended up working last night. Very poor customer service for what is ultimately a very simple issue. @tweethue Hi, yes source (xbox) > sync box (port 2) > tv. @tweethue Yes. @terry_levine @marcellomurgia Alexa is designed around your voice. Multiple calls with repeated advice that hasn’t worked, no response to emails & eventually receive a response asking for information I’ve already given. @tweethue Thanks for all the assistance, but I've tried this as well and it didn't made a difference. @terry_levine How do you rate Hue over the past 3 months? Thanks for your message. @ferrnbueno @tweethue Exact same issue here. @jsgilly20 @oakey1979 Hi there, Gareth. “Alexa, turn my {room} light green.”. Thank you again for the quick responses and being so communicative. Could better buy the cheaper IKEA. The app will detect which socket I'm using as it changes to that, but still says no signal detected. Unlike the Philips Hue Go, which looks like a bowl and begs to be held with two hands, the Glow Light is shaped to grab and go, which made it so useful in my household. Today I disconnected and reconnected my hue bridge and now I it won’t work anymore. They have stopped connecting at all and Alexa cannot find them. How to set up Alexa with Hue lights Super-easy basic smart light set-up for beginners The ALL NEW Philips Hue bluetooth smart light bulbs are a snap to set up! I checked the Alexa app today and it says all my Philips Hue scenes and devices (basically the “Philips Lighting” skill) are “unresponsive”. @tweethue I need some help please! I'm guessing it's an issue with the Sync Box and the Xbox outputting 4k 60hz as with 1080 it seems to work, but with limited functionality, @nickgage83 So I checked connections and all ok Note: I tried resetting it to its settings... 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